Challenges |
Prescriptions |
| "We need to do a better job of
delighting and dazzling our external customers." |
Your managers or your front-line service
providers (or both!) are candidates for "Quality Service: Defining It, Building
It, and Sustaining It." This one-day or two-day program features a 48-page
workbook and permanent improvement. |
| "Why do we experience so much
resistance to change?" |
From the book Power
Tools, the tool entitled "Change It" will help us diagnose the
way you implement changes for ways to do it without encountering employee roadblocks. |
| "How do I get our managers to use
their 360-degree feedback to improve?" |
Most 360-degree and upward feedback
programs contain two fatal errors. First, they are based on numerical ratings. Second,
they don’t hold feedback recipients’ feet to the fire for improvement.
Let’s rescue your existing program before the potential impact is lost. |
| "Our performance appraisal system
isn't improving performance." |
That's a shame because that’s what it
is supposed to do. But the design followed by 90% of the companies we’ve visited
won’t permit this to happen. With the help of Power Tools
we'll give you a system for you that people feel good about and improves the bottom line. |
| "There are these two managers whose
disagreements are harming productivity." |
This is a very specialized problem
requiring a very specialized response. After interviewing the boss and the two managers,
we’ll devise a plan that will involve a full day with me and one or two reinforcement
sessions. |
| "Help! We are in the early stages of
a merger, and it's not going well." |
We'll work on two fronts to ensure as
seamless an integration of the two cultures as possible. Front #1 is the management
decisions that need to be made. Front #2 is the help your employees will need in dealing
with the trauma of what to them may be a shot-gun wedding. |
| "We have a number of operations
issues that need to be addressed." |
One of the most powerful of the Power Tools is "Tactical Planner." In the
hands of a skilled facilitator it can turn confusion into clarity and conflict into
consensus. Your company will pick up speed toward the goal of inventing the future. |
| "We lack focus." |
You'll find it with the aid of several Power Tools--namely "Culture Print,"
"Strategic Planner," and "Envision." The end result will
put your team, if not your whole company, on the same page. |
| "You won't believe what's going on
around here." |
Yes, we will. After 31 years of teaching,
15 years of consulting, 15 years of managing, 14 books, 300 clients, and 100,000 managers
we've seen a lot. (Even more important is 31 years of parenting!) Your counterparts
throughout the world have given us the experience and ability to shape an effective
response to whatever management challenge you face. |